FAQ

  1. How do I register a student account?

    1. Go to our booking site
    2. Click “Create account” at the top right corner
    3. Input you email address, then click “Next”
    4. Complete all the required fields, click “Create Account”
    5. Continue with the verification process
    6. Your account is successfully created
  2. How do I start booking online?

    1. Go to our booking site
    2. Enter your username and password to log in
    3. Sign up for the class you would like to join
    4. Click Sign Up for Now > Make a single reservation
    5. Choose the favorable series & membership
    6. Make the payment and click “CHECK OUT"
    7. Check if the default contact email is correct, then click “PLACE ORDER”
    8. Your booking details will be shown on the screen
    9. Our schedules are updated once a week. You can always arrange your practice schedule for the coming week during the weekend
  3. How to book the class using the MINDBODY app?

    1. Get the MINDBODY app and open it
    2. Choose “Continue with email”, enter your email and password that you used to create the MINDBODY account through the website or create an account to log in.
    3. Search for “Karma Yoga” with location as “Hong Kong, Hong Kong”
    4. Choose your preferred location from the 2 studios of ours listed - Central & Causeway Bay (You may refer to the address below each "Karma Yoga Studio" which shall help you distinguish between the two locations)
    5. Scroll down the location page and click “SEE ALL” to view all available classes. You can book the class this week by clicking the “Book” button
    6. Our schedules are updated once a week. You may arrange your practice schedule for the coming week during the weekend. Don't forget to check out our class guidelines before booking / attending classes
  4. What if I forget my username/ password?

    1. Go to our booking site
    2. Click “Need password” at the top right corner, fill in your email address then click “Next”. An email will be sent to your mailbox very soon
  5. How can I check my booked classes?

    1. Go to our booking site
    2. Log in and click “MY INFO” > My schedule
  6. How can I see my payment history?

    1. Go to our booking site
    2. Click classes > Book a Class > Book a Class Now
    3. Log in and click “MY INFO” > Purchase History
  7. How do I cancel my class bookings online?

    1. Go to our booking site
    2. Log in and click “MY INFO” > My schedule > Click “Cancel”
    3. Don't forget to check out our class guidelines for our cancellation policy
  8. How do I cancel my class bookings using the MINDBODY apps?

    1. Go to Profile > Schedule > Click “Cancel” > “Cancel Booking” on the app
    2. Don't forget to check out our class guidelines for our cancellation policy
  9. How to allocate the remaining credits to a new package?

    1. If you have credits left in your existing package (and not expired), please contact our support team through email or support form.
  10. I have purchased the 4D Pro packages, can I use the credits in package to register for other classes?

    1. The credits of the packages are exclusive for 4D Pro program, and can’t be used for other classes
  11. What classes can I book with off-peak unlimited packages?

    1. You can book any classes occurring within 0700 - 1200 (class finished by 1200) and 1400 - 1800 (class finished by 1800) on Monday to Friday, except Bungee 4D Pro program.
    2. Please purchase another suitable pass/ package here if you would like to attend those classes.
  12. Can I use the promotion code to book a class in MINDBODY apps?

    1. No. Promotion codes can only be used on our booking site.
  13. How to refund credits / settle other account issues related to ClassPass?

    1. Go to ClassPass app > Click “Profile” > Scroll down and click “Email us”
    2. Input your message, e.g. what class you have booked, whether the class has been cancelled, how would you like the support team to help. The Classpass team will handle your case very soon.

GET IN TOUCH

852-9386 3267 (Helen)
helen@karmayoga.hk
3/F No.19, Yun Ping Road, Causeway Bay, Hong Kong

OPENING HOURS

Mon - Fri: 0700 - 2200
Sat & Sun: 1000 - 1800

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