Terms & Guidelines

Mandatory Self-Quarantine for Travellers and their Close Contacts returning since 10 March

In monitoring the ever-changing situation – we would like to ask that anyone returning from outside the Hong Kong SAR from 10 March and anyone who lives with someone who has returned since 10 March, kindly do not visit Karma for a period of 14 days.

If this applies to you, please let us know with your travel documentation or the documentation of the person you’re living with on hand so that we can arrange your 14-day membership waiver.

Huge thanks to everyone for pulling together and doing everything possible to keep Karma a safe, hygienic and healthy environment.

Class Booking

Class bookings can be made 7 days in advance of the class. It is important that you book your class in advance since some classes are more heavily attended than others.

We also limit our class sizes so that they are not overcrowded. If a class you wish to take is full, we will place you on the wait list and notify you of an opening as soon as possible.

Studio classes will be open only when there are minimum 2 studio package students.

 

Cancellation Policy

Please give us 2 hours’ advance notice if you cannot attend the pre-booked class so that we can release your booking to waitlisted students.


Late Cancellation / No Show Penalty

If there are 3 or more cumulative late cancellations / no shows over a consecutive 30-day period result in:

  • For students booking with paid passes / packages : 
    • Your booking privileges being revoked for 2 weeks for the first occurrence; thereafter, advance booking will not be allowed for one month
    • or your class attendance restricted to in-person standby and only up to 30 minutes before class
  • For students booking with complimentary guest passes / trial passes :
    • Your pass will be automatically cancelled without further notice. No new passes will be given.

 

Waiting List

When a reservation is cancelled more than 2 hours before the class time, a spot will be open to students on the waiting list. The system will send you an email confirming your space.

* No overlapping within the same time slot – this applies to both confirmed and waitlist bookings.

 

Preparing Yourself Before Class

We will provide everything you will need for your practice: mats, props and towels.

Yoga is best enjoyed on an empty stomach, so eat lightly or not at all for 2-3 hours before.

Make sure to keep hydrated by drinking water both before and after class.

Tell your instructor about any injuries. This will help the instructor know how to adjust you or show you a modified pose if necessary. 

 

Class Etiquettes

Please arrive 10-15 minutes before class. All classes start on time. Once class starts, you will not be allowed in. Please do not leave the studio while class is in progress.
 

No talking : The yoga studio is a silent room. Please do not talk while in the studio.

No eating : Do not eat in the studio.

No shoes : Remove your shoes before entering the practice rooms. Keep your shoes in your locker. Shoe lockers are also available for rental.

No mobiles : Make sure your mobile phones and other electronic devices are switched off.

In helping to improve our environment, please be conscious of the number of towels that you use.

Please be courteous to staff and other students at all times.

Students are to be reminded that the teacher's role is to guide and assist students through the class, which may not include the demonstration of all postures.

 

Refund Policy

All prepaid classes, late-cancelled classes and absence from classes are non-refundable. Refund requests will only be considered within 7 days after purchase, on case-by-case basis. Please be aware the refund requests may take up to 4 weeks to complete and payment gateway handling fee may be deducted.
 

Handling Fee : For students who made a payment through Mindbody system, a 3.5% handling fee has been charged upon your transaction. If you would like to request a refund of your purchase, the amount to be refunded would be the net sum after deducting the 3.5% handling fee.

Payment Confirmation : To facilitate the validation process, for students who paid through Bank Transfer, FPS or PayMe, please make sure you have sent the payment slip or screenshot of your receipt to us thru email or payment confirmation form. Your account will be updated shortly.

 

Important information during inclement weather – Typhoon & Black Rain

If T8 signal or above is hoisted during opening hours, all studios will close 30 minutes after the warning signal is hoisted.

If T8 signal or above is hoisted 2 hours before the class starts, these classes will be cancelled.

Studios will re-open in 2 hours if the warning signal is lowered.

If the typhoon signal changes to T3 or lower, classes which start 2 hours later will resume

GET IN TOUCH

852-9386 3267 (Helen)
[email protected]
3/F No.19, Yun Ping Road, Causeway Bay, Hong Kong

OPENING HOURS

Mon - Fri: 0700 - 2200
Sat & Sun: 1000 - 1800

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